Policies
Welcome to the Policies page. Down below is each individual policy on any and all services and products offered here at Aki Photography. Please read everything carefully and throughly. All information listed can also be found within the specified contract(s) used.
Non-refundable Services
Retainer Fees
The retainer fee is an upfront payment due during consultation. It is 50% of the total cost of the session. This first payment ensures the Photographer's time, attention & services are not being wasted. This also ensures that the client will show up for their scheduled session. This does not include the tax.
The retainer fee for Maternity Sessions and Senior Portraits is a set price of $100.
Cancellations
It is advised that if you have to cancel and reschedule your session, you call within 48 hours before your scheduled session. Do not call 24 hours before hand or on the day of your scheduled session.
Total Cost
The Total Cost is the remaining balance that is due the day of the scheduled session. This the payment that the tax will get included in. This will be the second and final payment to be made.
No Call, No Show Fees
In the event that you do not show up the day of your scheduled session, or if you fail to call at least 24 hours in advance about being late, your session will be cancelled automatically. You will be charged a no show fee ranging from $40-$100 depending on the service(s) that is booked.
Refunds
The retainer fee is NOT refundable. The ONLY refund that can be made is half (50%) of the total cost (remaining balance). The retainer fee for Maternity Sessions is a set price that is NOT refundable.
Late Fee Charges
The late fee charge is NOT refundable. It is $25 (tax not included) that is expected to be paid if your total cost (remaining balance) is not fully paid within 30 days after the scheduled session date. If the late fee charge is late after the 30 day period, client will get charged a monthly fee of $10 on top of the original $25 fee as well as the remaining balance of the total cost.
Business Owned Merchandise
In Studio/Online Orders :
In studio/Online purchases like cups, hats, clothing, etc, are the business owned products that contain the business name/logo. These merchandise products are a way of supporting and advertising our business.
Shipping/Handling :
Purchased items will be packaged in studio and then shipped out to the customer/client.
Refunds/Returns :
All orders can be returned in studio & via mail as long as the item(s) are in good condition, have all tags, and packaging attached to them. All products must have not been worn/used in order for the return and refund to be granted. If products have been used/worn or even damaged upon being returned, customer(s) will be charged a damage fee of 10% of what the total cost of said item/product was. All orders should be returned within 30 days of the delivery date. A refund of 50% (half) of the total cost shall be refunded to the customer/client within 8-15 business days, if done online. If brought back in person, the refund can either be paid back in cash or written in check format.
Service(s) Price Breakdown
1
Website Set Price
This is the set price of the individual services listed here on the website. This set price is what you pay entirely and/or in full. You can either pay this full amount upfront during consultation/booking or pay it (full amount) on the day of the scheduled session. The retainer fee collected alongside this option is a separate payment of $60 (no tax included). This ensures photographer's time and/or resources are not wasted and guarantees you'll show up.
2
Contract(s) Listed Price
This is the price(s) of the individual service(s) listed on page one of the contract. This is usually the preferred method and/or "payment method." This price(s) does not include the tax on the service or the price +tax of the flashdrive inclusion, which is determined in consultation. Refer to either said contract and/or non-refundable services listed above.
3
Two Options You Can Choose To Pay
The client(s) can choose to either pay the website set price for their choice of service(s) OR pay the "payment method" way, meaning if you choose option two you're paying as two separate payments instead of one full payment.